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Terms & Conditions


The Small Print

These terms and conditions apply to the use of our website:  By using the website you are agreeing to accept the terms and conditions.  Your statutory rights are not affected.

This website is owned and operated by Stay & Bird Limited, registered in England and Wales.

Company No.: 10739522
Registered Address: 9A Lawn Road, London NW3 2XS

If you have any queries or complaints about our terms and conditions please contact us at the above address or at

We must receive payment for the whole of the price of the goods before your order can be accepted.  You will receive an email acknowledging receipt of your order – this does not constitute acceptance of your order.  Once we have sent you an email confirmation that your goods have been dispatched, then we have accepted your order.

Dispatch times may vary.  Stay & Bird cannot be responsible for any delays resulting from postal delays.  Please see our Delivery Policy for further details.

All orders are subject to acceptance and availability.  Whilst we try to ensure that all information displayed on our website is accurate, errors may occasionally occur.   If we discover that there is no availability of the product that you have ordered then we will inform you of this and give you the option of purchasing an alternative product or cancelling the order.
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified purchases made through this website.

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure that there are sufficient funds to fulfil the transaction.  Goods will not be dispatched until this pre-authorisation check has been completed.  Your card will be debited once the order has been accepted.

Risk in and ownership of the goods shall pass to you upon delivery.

Our liability shall be limited to refunding, repairing or replacing any defective or missing products and in any event shall not exceed the price paid for the products.  Stay & Bird shall not be liable for any delays or failure in performing any of its obligations in relation to its products if the delay or failure is beyond our reasonable control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

For further details regarding our use of data supplied by you, please see our Privacy Policy.

All intellectual property rights pertaining to this website and to Stay & Bird products and any modifications and improvements to them are retained by Stay & Bird.  Any use of the website or its contents, other than for your own personal and non-commercial use, is prohibited without the permission of Stay & Bird.

In an attempt to provide you with increased value, we may from time to time include third party links on our website.  We have no responsibility or liability for the content and activities of these linked sites.

STAY & BIRD has the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

If any of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

These terms and conditions shall be in accordance with the laws of England and Wales and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales.